There are a few ways in which you can pay. Secure payment via PayPal Bank transfer Cash on day of service *Work will not commence until payment has been received

We encourage all feedback from our clients, positive or negative. After you inspect your clean and realise we have missed something or you are not completely satisfied with our service, we will immediately come out and re-clean any areas missed or that were unsatisfactory. Please email us as soon as possible (within 24-48 hours) after the clean with photos and description of the areas that may require further attention.

This all depends on the the type of service you choose, the property type and any extras you choose to add on. Home Cleaning: For all home cleaning services we provide an estimate (which can be found in our services tab) of the cleaning time. For example a 1 bedroom home, we allocate 2 hours, however the clean may take 3 or 4 hours depending on the requirements within the home, however we will not leave until all area under the service chosen are completed. Commercial Cleaning: For our Commercial Cleaning Services we allocate upto 5 hours. However this time will vary depending on the size of the property and type of clean you require. For example; a small gym may take 2 hours, whilst a large multi-story office block may take 5-8 hours. End of Lease Cleaning: Our end of lease cleaning is a standard 4 hour service. In this time we will get as much as possible done. We will focus on area that you have decided on, and for any additional time past 4 hours, as requrested by you, will be charged at our hourly rate.

After your booking has been confirmed, we will notify and confirm with you the date and time of arrival. This will indicate when you can expect the cleaner to arrive. The times provided is an arrival window and indicates that the cleaner will arrive between these times.

All our cleaners come fully equipped with their own cleaning supplies. If you would like our cleaners to use your products or a product of your choice, simply leave the product on the kitchen bench and they will use that product in place of their own. All our cleaners disinfect and clean clothing and materials between each clean and we will always use different clothes and sponges for the kitchen, bathroom and living areas.

Short answer: No - this is entirely up to you. You can be there for the entire service, you can let the cleaner in and leave for the duration of the clean or not be there at all. You may choose to leave a key in a keysafe or lockbox at the front of your property (providing us with a code to access) to allow access for the cleaner when you're not home. Please note, our cleaners work best and more efficiently when working in an empty house.

All of our cleaners are required to have an up to date police check and a working with childrens check.

If you need to cancel that is more than fine. We required a minimum 48 hours notice for Free cancellation. However any cancellation made in less then 48 hours will incur a cost of 50% of the cleaning cost. If there is a "no show" on the day our cleaner arrives we will make 3 attempts to reach you with the contact details provided. After 3 attempts our cleaners will leave and you will be required to pay 50% of the cleaning fee as compensation for a "no show".